Free Next Day Delivery*
We offer a next day delivery service for all items ordered before 12 noon (Not available on weekends and Bank Holidays) in the UK. However, please be aware that the demand for Rocker BMX products is extremely high and therefore at times there may be a delay of up to 3 days to dispatch your goods. In general, we dispatch within 24 hours of receiving your order (Mon-Fri only, we do not process or deliver orders at the weekend). We have a team of dedicated staff in our warehouse who will make sure your item leaves us as quickly as possible. If within 4 working days your item has not arrived, please call us to check it’s status. As soon as your goods are collected by the courier, you will receive an email with your delivery details, a tracking number and with which courier they will be delivered. Some smaller items will be sent via post and you will receive no tracking information. Please note, just because you have received an email with a tracking number, it does not necessarily mean your order has been collected. Therefore before taking time off work, PLEASE check your tracking number online. Unless it states 'out for delivery' it is HIGHLY unlikely your goods will be delivered on that day. We are not responsible for you waiting in, or for you taking time off work to receive your order. You do this at your own discretion with the information available to you, from the courier company. Please allow 3 workings days before contacting us for a tracking number, be sure to check your junk/spam folder in case an email has been flagged by your email software and misrouted as spam. Please note that free next day delivery may not apply to certain countries.
For a small fee, we will open your bike box & visually inspect (where detail packaging will allow), for damage, insufficient packaging and or missing parts. Once satisfied, we will re-seal the bike in a new carton and ship to you.
We do have our own quality control checks at our factory, however from time to time, mistakes can happen (we’re only human), also transportation from the factory to our warehouse can sometimes result in minor internal damage. This is a peace of mind check that is highly recommended.
If you live outside of the EU you may be liable to local taxes, ie import duty and the relevant charges levied by the courier, which may include an admin fee. Please contact your local customs department for clarification. We cannot be held liable for any additional charges you may have to pay when the product is in your country.
Cancellation of pre-orders
Please note: When you place a pre-order, we manufacture your bike specifically to order. This means that part of your payment is a £15 non-refundable deposit. If you decide to cancel your pre-order, we will refund your payment, however, we will keep the £15 deposit to help cover the costs of administration and resale of your order to another customer. This only applies to pre-orders and not to orders where an item is in stock. If you cancel an order for a stock item, we will refund you in full.
Pre-order delivery dates
Due to the very high demand for our products, you may often see that we are out of stock & that you can only pre-order. For pre-orders please look carefully at the expected ‘in stock’ date for the product you are interested in before buying. Pre-order delivery dates may be subject to change as a result of factors outside our control, such as delays in manufacture or shipping delays caused by re-routing of ships or storms. Therefore if you place a pre-order, you accept that there may be delays to the estimated delivery date shown at the time of purchase. If you are ordering a Christmas or birthday present then you accept that it is not our responsibility to deliver your product by that date. Pre-order delivery dates are only a guide and we cannot control the final delivery date. If there is a change to a pre-order delivery date we will do our utmost to keep you informed.
Change of delivery address
Additional Delivery Charges
For more expensive items e.g Mad Max Electric Off-Road Buggies, we may need to charge an additional delivery fee for Highlands and Islands. Please contact us on 01730 720020 for a personal quotation to your desired delivery address.
We only accept payment via Paypal although foreign trade orders may be accepted via bank transfer
None of our terms and conditions affect your statutory rights as a consumer.