We accept returns for up to 14 days should you decide you do not want your item, it must be returned unopened, fitted or used and in any original packaging. If there is damage to any returned parts in transit or if the value of the item has been reduced as a result of over handling (for example more than you would in a shop) you may be liable for a reduction in the refund to cover our costs. Please ensure you package it well and send it back recorded delivery. Please keep any proof of postage.
Before attempting to send anything back, please complete and submit the following online returns form. Once we have received and reviewed your request we will email you with details on how to proceed.
Cancellation of pre-orders
Please note: When you place a pre-order, we manufacture your bike specifically to order. This means that part of your payment is a £15 non-refundable deposit. If you decide to cancel your pre-order, we will refund your payment, however, we will keep the £15 deposit to help cover the costs of administration and resale of your order to another customer. This only applies to pre-orders and not to orders where an item is in stock. If you cancel an order for a stock item, we will refund you in full.