Terms and Conditions
Rocker BMX, parts & accessories are not sold as children’s toys, nor are they sold for use as a bicycle. Rocker BMX, parts and accessories are sold as an extreme sports product, designed for use by competent adults on private land. Any adult who facilitates the use of a rocker BMX by a minor does so entirely at their own risk. Rocker BMX are not sold for use on the public highway, nor is it legal for them to be used on the public highway. Rocker BMX products are supplied without brakes and thus caution must be taken when riding. Always allow plenty of space to stop safely when riding. It is paramount that safety equipment be used when riding a Rocker BMX. The following is advised but may not be exhaustive: Helmet, gloves, elbow pads, knee pads, shin pads, protective shoes and back protector. Marketing material produced by Stomp Racing LTD may contain images or video of riders performing various stunts/tricks on Rocker BMX’s. These riders are professionals in their field of extreme sports and anyone attempting to replicate these tricks does so entirely at their own risk.
Note: Marketing material that shows riders performing tricks will always show Rocker BMX’s that have been modified with the necessary upgrades to perform those tricks. For advice on what upgrades may be required to perform certain tricks, please contact Stomp Racing LTD directly. Stomp Racing LTD accepts no liability whatsoever for injury loss or death as a result of persons attempting to copy tricks carried out by professionals in the marketing material used by Stomp Racing LTD. Extreme sports are notoriously dangerous by their very nature. Anyone riding a Rocker BMX does so entirely at their own risk, agrees to wear the necessary protective clothing when riding and agrees to indemnify Stomp Racing LTD and it’s resellers as a result of any consequential loss, injury or death be it directly related or in 3rd party connection with such riding.
Please note, shipping costs are not actually ‘free’, we use the word free as in the context of ‘included’ in the price you pay. Therefore shipping costs are included in the cost of product(s) you buy from our site. Should you decide to return your product as you decide you do not want it, the shipping costs to you will be deducted from the refund we provide e.g. a typical cost to ship a bike in the UK is £15, to Europe it’s £25. If you want to be sure of any return refund you are entitled to please contact us prior to returning your product & request details of the shipping costs. You may also request the shipping costs prior to us sending your product & we will be happy to inform you of the costs which are included with your purchase price.
Please note, if you call us to discuss a warranty issue, you will be referred to this page on our site in order to progress your claim. Please read ALL of the following carefully before calling or emailing us.
How to Claim
Warranty claims will only be handled through the appropriate channel which is our online form. Note: Our warranty is handled by our sister company Stomp Racing LTD. If you do not supply all of the requested information, your claim may be rejected. Please go to the following page & fill out the warranty enquiry form. www.stomp-group.com/warranty-enquiry-form/
Completes & Parts
6 month manufacturers warranty. Covers unexpected failure/defect of all parts/components that may not be attributed to fair wear & tear or crash damage outside that considered normal use. The claimant must be the original owner/purchaser produce a receipt to prove the date of purchase. The parts/components must be free from modification including shot blasting and or painting/powder coating where this may be attributed to the failure. Please note it is the buyers responsibility to return the goods for inspection prior to any warranty being agreed. If the buyer is outside of the UK, they must also pay for any supplied warranty part to be delivered to them.
Please note 'Raw' finished frames forks etc will be subject to corrosion at a faster rate than painted bikes. This is simply because there is no rust protection applied to give the parts the 'raw look' i.e. where you can see the blueing of the tubes as a result of welding. Therefore, we cannot offer warranty on the basis of corrosion. It is advised to minimise the potential for corrosion, that the bikes/parts are kept away from water and stored inside.
Examples of items not covered by your warranty:
• Buckled wheels
• Worn tyres
• Worn/Broken chains (unless clearly a manufacturing defect)
• Worn Sprockets
• Worn bearings or hub internals
• Bent forks / frame / bars / axles / cranks / pedals
Examples of items that are covered where it is clear there has been no abuse or misuse (note: you will need to supply photos of both sides of your bike & then may further be asked to return the failed component):
• Cracked or broken frames
• Cracked or broken forks
• Cracked or broken bars
• Cracked or broken hubs
• Internal axle failure BB/wheels
• Cracked or broken cranks
• Visible manufacturing defects to any part or component (should be reported as soon as noticed).
Please note that paint damage caused by rough handling by couriers during air freight outside of the EU will not be covered by our warranty.
You are expected to keep your bike in serviceable condition. Any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers & in most cases rejected.
When you make a claim, you will be expected to provide photographic evidence of your complete bike (photos of both sides even if it is a single small component failure) including close up shots of the failed component(s). In most instances you will then be required to send the failed part/component back to our head office for inspection at your own cost.
Warranty Returns Address